Privacy Policy

Introduction

Gymivida operates a fitness platform that connects people with gyms, trainers, and fitness services. We are committed to handling personal information responsibly and in line with this Privacy Policy.

By creating an account, browsing listings, subscribing to memberships, or otherwise using Gymivida, you agree to the practices described here. If you do not agree, please do not use our services.

Information We Collect

Depending on how you use Gymivida, we may collect:

• Account and profile details — such as name, email address, phone number, password or authentication credentials (stored securely), profile photo, and preferences you choose to share.
• Location information — such as general location (for example, city or region) or more precise location when you allow it, to help you find nearby gyms or services.
• Membership and transaction data — including subscriptions, bookings, check-ins, payment-related records (processed in line with our payment partners’ requirements), and communications about your membership.
• Corporate program information — if your employer participates in corporate memberships or employee discounts, we may process information needed to verify eligibility, apply benefits, and administer the program (for example, work email domain or identifiers your organization provides).
• Usage and device data — such as app and web activity, device type, operating system, IP address, diagnostic logs, and similar technical information that helps us keep the service reliable and secure.
• Content you submit — for example messages to gyms or trainers, reviews, support requests, and media you choose to upload (such as progress photos).

How We Use Information

We use the information we collect to:

• Provide, personalize, and improve Gymivida’s features and user experience;
• Create and manage accounts, authenticate users, and send service-related notices;
• Facilitate connections between users, gyms, and trainers, including memberships, scheduling, and check-ins;
• Process payments and subscriptions, detect fraud, and comply with legal obligations;
• Operate corporate membership and discount programs where applicable;
• Analyze usage in aggregate or de-identified form to understand product performance and plan improvements;
• Respond to support requests and communicate important updates about the platform.

We process personal information where it is necessary to perform our contract with you, to comply with law, where we have a legitimate interest that is not overridden by your rights, or where you have given consent where required.

Camera and Device Permissions

Our mobile app may request access to your device camera for limited purposes, such as uploading a profile photo, capturing progress images you choose to save, or scanning QR codes for check-in or verification.

Camera access is requested only when a feature needs it, and it is used with your clear consent through your device’s permission system. You can decline camera access and still use many parts of Gymivida; features that genuinely require the camera will not function without permission. You may change or revoke permissions at any time in your device settings.

We do not use the camera to collect images or video in the background without your knowledge, and we do not access the microphone or photo library except where you explicitly choose related features and grant permission as required by the platform.

Sharing of Information

We may share information in these situations:

• With gyms and trainers — when you interact with them through the platform (for example booking, messaging, or membership), we share the information reasonably needed to provide that service.
• With your employer or program administrator — when you participate in a corporate membership or discount program, limited information may be shared to confirm eligibility, billing, or program administration, as agreed with that organization.
• With service providers — trusted vendors who assist us with hosting, analytics, customer support, communications, payments, or security, under contracts that require appropriate protection of personal data.
• For legal reasons — when we believe disclosure is required by law, regulation, legal process, or to protect the rights, safety, and security of Gymivida, our users, or others.
• Business transfers — if we are involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to continued protection consistent with this policy.

Again, Gymivida does not sell your personal information in the conventional sense of selling lists or profiles to unrelated third parties for their own marketing.

Data Security

We implement technical and organizational measures designed to protect personal information against unauthorized access, loss, or misuse. These measures may include encryption in transit, access controls, monitoring, and staff training.

No method of transmission or storage is completely secure. We encourage you to use a strong password, enable available security features on your account and device, and contact us promptly if you suspect unauthorized access.

User Rights

Depending on where you live, you may have rights regarding your personal information, which can include:

• Accessing or receiving a copy of certain data we hold about you;
• Correcting inaccurate information;
• Deleting your account or certain personal data, subject to legal or contractual retention needs;
• Objecting to or restricting certain processing;
• Withdrawing consent where processing is based on consent;
• Lodging a complaint with a data protection authority.

To exercise these rights, please contact us using the details below. We will respond in line with applicable law.

Cookies and Tracking Technologies

We and our partners may use cookies, pixels, local storage, and similar technologies on our website and in our services to remember your preferences, keep you signed in where appropriate, measure performance, reduce fraud, and understand how the product is used.

Where required, we will obtain your consent before using non-essential cookies or similar tools. You can control many cookies through your browser settings; blocking some cookies may affect how certain features work.

Third-Party Services

Gymivida may link to or integrate with third-party websites, apps, payment processors, analytics providers, or maps. Those services have their own privacy practices. We encourage you to read their policies before sharing information with them. We are not responsible for the content or privacy practices of third parties outside our control.

Children’s Privacy

Gymivida is not directed at children under the age where parental consent is required in their jurisdiction. We do not knowingly collect personal information from children inappropriately. If you believe we have collected such information, please contact us so we can take appropriate steps.

International Transfers

We may process and store information in countries other than your own. Where we transfer personal data across borders, we use appropriate safeguards as required by applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will provide notice as appropriate—for example by updating the “Last updated” date, posting a notice in the app, or sending you an email. Continued use of Gymivida after changes become effective constitutes acceptance of the revised policy, except where your consent is required for new uses of data.

Contact Information

If you have questions about this Privacy Policy or how we handle personal data, please contact us:

• Email: info@pyraven.com
• Postal address:
  Pyraven Software Solutions
  Nasr City, Cairo, Egypt
  Nasr City, Cairo, 4441401
  Egypt