Account and Data Deletion Policy
This page describes how users of Gymivida can request deletion of their account and associated personal data, and how we handle those requests.
Introduction
If you use Gymivida, you may request deletion of your account and the personal data associated with it. This policy explains how to submit a request, what information we remove, what we may need to keep for legal or security reasons, and how long processing typically takes.
No login is required to read this page. To delete your account, follow the in-app steps below or email support from the address associated with your account when possible, so we can verify your identity.
How to Delete Your Account
You can delete your account in either of the following ways:
- In the Gymivida app: open Profile → Settings → Delete Account, then follow the on-screen prompts to confirm deletion.
- By email: contact our support team at support@gymivida.com and ask us to delete your account. Please include the email address or phone number linked to your account so we can locate it.
What Data is Deleted
When your account deletion is completed, we aim to remove or anonymize the following categories of data tied to your user account, subject to the retention section below:
- Profile information — such as your name, email address, and phone number.
- Account credentials — authentication data used to sign in to Gymivida.
- Membership and gym activity data — information about memberships, bookings, check-ins, and similar activity associated with your account.
- App usage data — product usage tied to your account where it can be deleted or disassociated from you.
What Data May Be Retained
In some situations we may retain certain information after account deletion:
- Legal or compliance records — where applicable law, regulation, tax, accounting, or dispute resolution requires us to keep records for a defined period.
- Minimal logs for security — limited technical or security-related logs (for example, to detect abuse, protect the platform, or meet lawful requests), stored only as long as necessary for those purposes and in line with our Privacy Policy.
Where retention applies, we restrict access and use retained data to what is permitted by law and our policies.
Data Deletion Processing Time
Account deletion initiated in the app is often processed immediately or shortly after you confirm. Requests sent by email, or cases requiring manual review, are typically completed within up to 30 days from when we can verify your request and identity. We will confirm by email when practicable.
Contact Information
For account deletion, data questions, or help with this process, contact:
- Email: support@gymivida.com